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Luke Oatham

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  • 29 Sep 2020 at 21:12 in reply to: Comments not showing on News #3738
    Luke Oatham
    Keymaster

    👍 Good to hear!

    15 Aug 2020 at 13:52 in reply to: Comments not showing on News #3724
    Luke Oatham
    Keymaster

    Same here, Eduardo. We experienced quite a lot of problems when testing WordPress 5.5 before upgrading. The comments disappeared, intraverts stopped showing, the customiser didn’t work and even parts of the admin dashboard did not work.

    Most issues will resolve if you update plugins. This WordPress update has changed the version of jQuery being used, and plugins using older jQuery code need to be updated.

    I’m working on a fix for the GovIntranet comments. And we’re still testing before we roll out version WordPress 5.5 to clients.

    First in line for updates will be our clients using GovIntranet 4.99 and then we’ll look at doing the work required to get the changes into version 4.39 – I’ll let you know progress on this.

    14 Jan 2020 at 12:28 in reply to: Search not including tags #3658
    Luke Oatham
    Keymaster

    To index manuals, you need to index custom fields in Relevanssi – on the indexing tab, select “visible” for custom fields.

    14 Jan 2020 at 11:07 in reply to: Search not including tags #3656
    Luke Oatham
    Keymaster

    Hi Neil

    Are you indexing the tags in Relevanssi?

    Screenshot attached of how to index the tags. You need to tick the relevant boxes in Relevanssi and then reindex.

    Let me know if you still have problems. We’ve tested this on the latest 4.99 version.

    Luke

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    30 Oct 2019 at 12:45 in reply to: Most Popular #3646
    Luke Oatham
    Keymaster

    Did you see our news article about problems with the Most Active plugin?

    Version 4.39.4.2 – 4.39.10 and plugin updates

    10 Oct 2019 at 16:53 in reply to: About page template excerpts #3642
    Luke Oatham
    Keymaster

    You need the Page Excerpt plugin https://wordpress.org/plugins/page-excerpt/

    Once installed, pull down ‘Screen options’ in the editing screen to check the excerpt is visible.

    10 Oct 2019 at 16:51 in reply to: php error for images used in News #3641
    Luke Oatham
    Keymaster

    🙂 Can you let us know which version of PHP caused the problem?

    27 Aug 2019 at 23:46 in reply to: Can't find the accordion option #3614
    Luke Oatham
    Keymaster

    It’s under Options, Modules, tasks and guides. Possible roadmap work ahead to make them prettier.

    12 Aug 2019 at 11:04 in reply to: Enable Vacancies – API required?? #3606
    Luke Oatham
    Keymaster

    The events module uses Google Maps and you need a Google Maps API key to use this module.

    Disable the events module until you have your key and then you’ll be able to switch on the Vacancies module.

    21 Jun 2019 at 12:48 in reply to: Upgrade WP & Theme Impacts #3600
    Luke Oatham
    Keymaster

    Main theme updates since 4.34 deal with auto expiry of news stories and events.
    Some options (custom CSS and theme colours) have been moved to the WordPress customiser and away from the GovIntranet options – you may want to keep a copy of any custom CSS and colour settings just in case they get zapped!

    21 Jun 2019 at 12:30 in reply to: Upgrade WP & Theme Impacts #3599
    Luke Oatham
    Keymaster

    Hi Gavin,

    You should be able to use the theme with the latest version of WP. The main concern would be your server. Your server needs to be running a minimum of PHP 5.6 in order to use the latest version of WP.

    Hope that helps!

    28 Mar 2019 at 09:44 in reply to: Comment avatars #3527
    Luke Oatham
    Keymaster

    Hi Natalie,

    Are you using a plugin for user avatars? If so, are users are signed in when commenting?

    26 Mar 2019 at 13:04 in reply to: Guides #3525
    Luke Oatham
    Keymaster

    Ian – so sorry, the guidance is a little out of date. The new way of building a guide is to create a main task, then create other tasks and set their parent to be the main task. You can control the order of tasks within a guide using the Order number.

    1 Mar 2019 at 16:21 in reply to: Body is overlapping sidebar on news articles #3516
    Luke Oatham
    Keymaster

    This is common symptom of copy that has been pasted from another system or MS Word etc. Do you have any hardcoded styles in your HTML text view?

    22 Feb 2019 at 20:13 in reply to: error on publish #3511
    Luke Oatham
    Keymaster

    In Options, Modules – have you got Events switched on? It should be off.

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