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Neil Lawrence

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  • 14 Jan 2020 at 13:27 in reply to: Search not including tags #3659
    Neil Lawrence
    Participant

    OK, we’ll do some testing on this to see if that’s our experience too

    Struggling with another search issue: we have a Task (Attendance Management) that uses the term ‘return to work’ a number of times, and a Task about risk hazard assessment which uses the term “work” 49 times. A user searching for ‘return to work’ gets the Risk Hazard assessment task as the first choice every time, which is wrong.

    I’ve tried adding “return to work” in the keywords – no change

    We’ve checked the Risk Hazard task and the word ‘return’ isn’t present

    I’ve checked the Relevanssi Search tab and the default operator is “AND – require all terms”. In my book, this SHOULD mean that a search for ‘return to work’ HAS to include all three words. But this looks like it isn’t happening.

    We think that the high volume of the term ‘work’ in the Risk Hazard task is outweighing the correct search parameters in the Attendance Management task. Does that sound a likely thing? Is there something else we should be looking at?

    2 Jan 2020 at 14:36 in reply to: Search not including tags #3655
    Neil Lawrence
    Participant

    We’ve also found that search will not include the content within Manuals (where used) for Tasks

    11 Oct 2019 at 07:26 in reply to: About page template excerpts #3643
    Neil Lawrence
    Participant

    Ah, that explains it! We were going batty looking for the missing setting – thanks Luke

    9 Oct 2019 at 19:39 in reply to: php error for images used in News #3639
    Neil Lawrence
    Participant

    Nevermind – worked out it was a php version thing. Rolled back our version and the errors vanished

    28 Aug 2019 at 09:17 in reply to: Can't find the accordion option #3615
    Neil Lawrence
    Participant

    Thanks Luke!

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