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500 Error when theme active

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This topic contains 2 replies, has 2 voices, and was last updated by  remkingston 3 years ago.

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  • 28 Jan 2016 at 12:18 #2105

    remkingston
    Participant

    Our install has recently updated its plugins and would only return a 500 error when accessing. After turning everything off and switching the theme from GovIntranet, everything works. Has anyone experienced this recently? What was your fix?

    How can I diagnose what has caused this on my install?

    • This topic was modified 3 years ago by  remkingston.
  • 28 Jan 2016 at 19:41 #2107

    Luke Oatham
    Keymaster

    What is the last version that works for you? I’m getting intermittent 500 errors on a new server caused by timeout errors, pages work when refreshed.

  • 16 Feb 2016 at 22:20 #2120

    remkingston
    Participant

    We uploaded the latest version of the theme and it all started working again a couple of hours later. Problem solved Luke. Thank you!

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